Shipping Policy

Shipping Policy

This Shipping Policy applies to all orders placed with 2Paws ("we", "us", or "our"). By placing an order, you agree to the terms outlined below.

1. Order Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

2. Shipping Methods
We handle shipping through our trusted fulfillment partners and carriers. Shipping options may vary depending on your location.

3. Delivery Timeframes
Estimated delivery times are typically between 5–15 business days. These timeframes are estimates only and are not guaranteed.

Delays may occur due to factors outside our control, including carrier issues, customs processing, or high demand periods.

4. Tracking Information
Once your order has been shipped, you will receive a tracking number via email to monitor your shipment.

5. Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us at support@the2paws.com.

We will work with the carrier to help resolve the issue. While we are not responsible for issues that occur during transit, we will do our best to assist you.

6. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.

7. Returns and Refunds
All return and refund requests are handled in accordance with our Return Policy.

8. Changes to This Policy
We reserve the right to update this Shipping Policy at any time. Changes will take effect immediately upon posting on our website.

9. Governing Law
This Shipping Policy shall be governed by and interpreted in accordance with the laws of the United States.

By placing an order with 2Paws, you acknowledge and agree to this Shipping Policy.